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MFPA is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
This Policy explains how we use any personal information we may collect about you when you use our website or when you use or are a recipient of our services.
Personal information MFPA may collect about you
MFPA may collect personal information which we receive when:
- you use our website;
- you use our services;
- you contact us; or
- you are a recipient of our services.
This may include information:
a) which you provide where you
- complete one of our forms or receipts;
- contract with us;
- enter information on our MFPA website;
- contact MFPA directly in writing or by phone or;
- which is recorded on mail or parcels sent to you via MFPA .
b) We may collect the following types of information:
- your name, address, email address, telephone number(s) and other contact details;
- information required to provide you with a service, and details of our services that you have used;
- your company’s name, your position in the company; the company’s address, company’s email address and telephone number;
- information collected through your use of MFPA websites. Please see the Cookies Policy on each of websites for more information;
- details of any enquiry or complaint you make to MFPA ;
- information about the mail or parcels sent to you via MFPA services; or
- your information when signing for receipt of a parcel or letter.
Why MFPA collects personal information – NEVER FOR THIRD PARTIES
MFPA collects your personal information to:
- provide you with products and services that you may request from us but NEVER FOR THIRD PARTIES;
- provide other customers with products and services;
- enhance or improve customers' experience of our products and services and our websites;
- improve and develop its services;
- protect security e.g. to check your identity when you use our services;
- develop and provide products and services, on its own and with third parties, for the purposes of identity verification and fraud prevention. Such products may be used to prevent and detect fraud against you, MFPA and/or third parties; or
- meet its legal and regulatory obligations.
How MFPA collects personal information
MFPA collects personal information:
- directly from customers: e.g. when a customer signs up to receive our services or registers on a MFPA website or by post or phone;
- from third parties e.g. when we acquire third party marketing lists or information from the electoral roll or regulated vendors; or
- when products or services are provided together with a business partner and the information is collected by the business partner in order for MFPA to provide you with the product or service.
Who sees the personal information MFPA holds
Customers’ personal information may be provided:
- for the purpose or sending our packs only, to direct mailing houses and the Royal Mail Group; or
- where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services;
- for the prevention of fraud against MFPA , third parties and customers;
- for the purposes of identity verification;
- to prevent money laundering;
- where products and services are provided to third parties by MFPA e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service;
- Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g.;
- to exchange information to protect against fraud and to reduce payment risks; or
- in connection with the prevention and detection of crime.
Disclosure of personal information required by law
MFPA may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information.
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies.
Transfers of personal information outside of UK
MFPA may need to transfer personal information about customers to third parties located outside the UK. If we do, we will ensure that information is protected to a level which meets the requirements of UK law.
In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.
For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO).
Sensitive personal information
We do not knowingly or intentionally collect sensitive personal information from individuals, and you must not submit sensitive personal information to us.
If, however, you inadvertently or intentionally transmit sensitive personal information to us, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information for the purposes of deleting it.
Keeping personal information safe and secure
MFPA is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
- only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
- using secure servers to store your information;
- verifying the identity of any individual who requests access to information prior to granting them access to information.
Transmission of information by email
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Transfers of your information outside the European Economic Area
Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out below.
We will also transfer your information outside the EEA or to an international organisation in the unlikely event that we are required to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.
How long we store personal information
MFPA will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
Criteria for retention
We will retain your information for no longer than necessary, taking into account the following:
- the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
- whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
- whether we have any legal basis to continue to process your information (such as your consent);
- how valuable your information is (both now and in the future);
- any relevant agreed industry practices on how long information should be retained;
- the levels of risk, cost and liability involved with us continuing to hold the information;
- how hard it is to ensure that the information can be kept up to date and accurate; and
- any relevant surrounding circumstances (such as the nature and status of our relationship with you).
Specific retention periods:
Order information: when you place an order for goods and services, we may retain that information for a minimum period of six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes under paragraph 6, Schedule 11 of the Value Added Tax Act 1994.
Correspondence and enquiries: when you make an enquiry or contact us by email or via our contact form, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 6 further month(s), after which point we will delete your information.
Mailing list: we retain the information you used to sign up for our newsletter or mailings for as long as you remain subscribed (i.e. you do not unsubscribe or no longer wish to pay) or if we decide to cancel our newsletter or mailing service, whichever occurs first.
Keeping personal information accurate
MFPA will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, MFPA relies on customers to ensure that some of the information it holds about them is accurate and up-to-date. We encourage customers to inform MFPA of any changes to their information (e.g. by emailing or calling our office).
Access to personal information
MFPA provides customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.
Right to opt out and unsubscribe
In accordance with the GDPR, and in accordance with fair business practices, we have and continue always to offer customers to unsubscribe from further mailings at any time. Please see ‘How to contact us’ for more details.
Requesting personal information
- You can request details of personal information MFPA holds about you by contacting our office. See ‘How to contact us’.
- Requests must be made in writing and there is a £10 fee for each request. Proof of identification is required in order to protect your information. We also require sufficient details to be able locate your information. An optional application form may be provided to assist us in locating the information you require.
A customer may allow MFPA to provide them with information about products and services that MFPA, or third parties MFPA has selected, which may be of interest to them. MFPA will only do this where a customer has agreed to receive such information. You agree to receive marketing information:
- from MFPA about our products and services by choosing not to opt-out on your registration form for a MFPA website or service.
- from MFPA about its similar products and services where you provide your details in the course of purchase or negotiations for the purchase of a product or service.
- from third parties about their products and services by choosing to opt-in on your registration form for a MFPA website or service.
The marketing channels used may will only ever be mail.
Changing your marketing preferences
You can change marketing preferences at any time by contacting our offce.
You can request changes to other marketing consents provided to MFPA by writing to our office (see ‘How to contact us’).
Web server log information
We use a third party server to host our website. Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.
Our server is located in the United Kingdom.
Use of website server log information for IT security purposes
Our third party hosting provider stores server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity.
Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our website server provider to make any attempt to identify you from the information collected via server logs.
Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: we have a legitimate interest in using your information for the purposes of ensuring network and information security.
How to contact us
Customers with queries or complaints relating to products or services provided by MFPA can contact MFPA Customer Services for assistance:
For requests, complaints or queries relating to the use of your personal information please contact our office. To contact the team please write to:
9 Inverness Place
London W2 3JG
Telephone: 0207 229 4491